Business Manager- Trevaylor

Line Management:
• Line manage Business Administrator including supervisions and appraisals
• Manage Ancillary Heads of Department with budget awareness, budget management and stock control 
• Manage Front of House Administrator including supervisions and appraisals
• Ensure Heads of Departments are producing rotas in accordance with policy
• Carry out Supervisions and Appraisals for Heads of Department including Caretaker together with Head of Estates
Finance:
• Oversight of resident records
• Oversight of resident money in accordance with company policy, including the issuing of monthly statements.
• Oversight of the petty cash for the home in accordance with company policy
• Where necessary undertake any banking (e.g. paying in and withdrawing resident monies, paying in cheques for fees and cashing petty cash cheques).
• Communication to residents, relatives and Head Office if fee reviews result in a required fee change.
• Prepare Management Accounts reports and work alongside the Finance Team to overcome any variances from budget


Customer service and marketing:
• Presenting as a smart, professional and welcoming presence to all who come into the home;
• Point of contact for all enquiries, residents and relatives
• Develop contacts within the local community and support with events running in the home and in conjunction with the community.
Resident experience:
• Liaise with new residents and their families pre-admission, on admission and for the duration of their stay 
• Ensure all empty rooms are ready for visits from prospective residents
HR:
• Preparing the payroll information for all staff in the home from daily reconciling of hours to producing the monthly payroll reports and liaising with our payroll bureau
• Preparation of the weekly rota, at least 6 weeks in advance, for final amendments and sign off by the Management of the home.
• Management of the Annual Leave requests for all Departments in the home and allocating any unused AL when appropriate.
• Utilise the absence record on CoolCare to plan and complete Return to Work meetings, supporting the Home Manager to manage the organisations sickness absence monitoring procedure.
• Assisting the Management of the home in filling vacant shifts.
• Assisting with the recruitment process as follows (but not limited to):
o Checking ID is complete and taking copies; and
o Providing electronic and hard copies of all information to Head Office.
• Maintaining employee records
• Assist the HR department in undertaking the annual DBS check and updating records.
Compliance and Training:
• Petty cash and residents’ money audits
• Ensure staff are booked to attend required training sessions
• Maintain an overview of competencies completed and pending
Contracts and Estates:
• Approve appropriate invoices
• Maintain list of vacant bedrooms and their room enhancements
• Ensure all empty bedrooms are clean and ready for marketing with any requirements reported to relevant person and followed up.
Other:
• Ensure archiving is managed effectively
• Lead on the coordination of information relating to Care Home Record and Subject Access Requests, in line with GDPR and company policy
• Any other duties as reasonably expected
In line with Health and Safety Policy the job holder is expected to:
• Take reasonable care of his/her own health, safety and welfare and that of other people who may be affected by his/her actions or omissions.
• To comply with health and safety law and Health and safety Policies and Procedures.
• Not to misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety.
The job holder is also expected to:
• Act in an honest, responsible and respectful manner to others.
• Be responsible for their own professional conduct.
• Comply everywhere and in all circumstances with the laws and regulations connected with their activities.
• Comply with our obligations to our key stakeholders.
• To attend all mandatory training as required.

Person specification
Description Rating 
(Essential/ Desirable)
Excellent Microsoft Office skills- E
Good communication and interpersonal skills E
Prepared to study whilst working (company paid training) E
ECDL or equivalent- D
Qualification in Business or Management- D