Quality and Operations Assistant

To provide a comprehensive range of professional, effective and efficient services to the Senior Management Team across several key areas including recording, incident recording, tracking compliance with key systems and processes whilst assisting the Quality Lead with reviews of current processes and implementation of new ones.

Core responsibilities

- Health & safety data gathering, collation and analysis, presenting monthly reports that feed into the home’s internal health & safety meetings and the quarterly group health & safety meeting.

- Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and key performance indicators. Provide homes with key information on care delivery.

- Develop and review company policy and procedure to ensure these reflect current practice and adhere to Quality and Safety and other legislation. Produce weekly policy summaries and easy reads – communication of policy & procedures will be updated on the Swallowcourt intranet and emailed to the Senior Management Team and services. Policy of the week

- Prepares quality documentation and reports by collecting, analysing and summarising information and trends regarding incidents & accidents, behaviours of concern, medication errors, tissue viability concerns and falls

- Capture and provide monthly & annual data tracking for residents with behaviours of concern, medication errors, Tissue Viability concerns & falls.

- Support services to undertake quality audits that support the quality vision within Swallowcourt.

- Conduct monthly audits for incidents & accident and falls, reviewing care planning and risk assessments

- Effectively support Heads of Care, Home Managers, Clinical Leads by providing insights concerning care delivery, resident care reviews, resident activity summaries, triaging of incidents, staff interaction reviews, investigation data gathering & reporting, that feeds into the Services Quality Review.

- Provide Nourish training, support and completion of Nourish competencies

- Co-ordination of clinical governance information packages.

- Minute taking at clinical governance & operational meetings

- Compile capacity tracker information, updating systems and communicate admission vacancies to external agencies (to include Statement of Purpose)